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For lack of training, they lacked knowledge
For lack of knowledge, they lacked confidence
For lack of confidence, they lacked victory
Julius Caesar
It's a proven fact: Polite people make a positive first and lasting impression.
 To be successful, you must present a professional image. People who present a poor image risk losing existing and potential customers at great cost to their business.
Practising established business and social protocol both inside and outside the work environment enhances one's personal and corporate image and leads to a respectful and civil community.
Etiquette for Success customises Business Protocol seminars to suit the perspective of the participants. Workshops may be a half day (3 hours) or full day (6 hours).
Some suggested workshop topics are:
- first impressions
- workplace relationships
- cubicle culture
- annoying habits
- corporate ladder
- appropriate dress
- business dress / business casual / casual
- styles / fabrics
- accessories
- when in doubt
- the handshake
- why shake hands?
- the best handshake (and the terrible options)
- when to shake hands
- with whom to shake hands
- top tips
- communicating effectively
- protocol intelligence (85% of professional success)
- in person (tone, body language)
- voice only (telephone manner, vocabulary)
- written (net-etiquette, documents, hand-written)
- productive networking skills
- are you really networking?
- how to meet people (clearly defined steps)
- introductions (yourself and others)
- remembering (names, details)
- making small talk (a big topic)
- business card skills
- keeping in touch
- listening skills
- how to really listen
- conversation crimes
- electronic equipment
- PDA's, mobile phones, laptops
- acceptable and unacceptable use
- planning and facilitating a meeting
- organizing (attendees, space, electronic equipment)
- seating arrangements
- agenda (keeping the focus)
A person's table manners speak volumes about the individual.
This seminar is for business people who know how beneficial it can be to invite a client or colleague to lunch or dinner. It's also for people who want to enhance their skills (e.g. a job applicant whose interview includes a dining invitation, or someone who will be seated at a head table on an important occasion.)
The Dining Protocol seminar is conducted throughout lunch or dinner at a restaurant. Detailed instruction is given on what to do and how to do it.
The cost of the meal, including drinks, taxes and gratuities is covered in the course fee.
Some topics discussed are:
- issuing the invitation
 responsibilities
- host's responsibilities
- guest's responsibilities
- seating arrangements
- ordering
- number of courses
- alcohol
- details about
- napkins
- holding utensils
- which plate / glass is mine?
- bread and butter
- passing items
- tips on how to eat certain foods
- complaints (e.g. poor service / incorrect item served)
- appropriate timing for business discussion / small talk
- leaving the table
- during the meal
- at the end of the meal
- the bill
- follow-up
The success of a business is determined by its least effective employee.
Employees are the face of the business. In many cases, customers never have contact with managers or owners.
This practical seminar is for employees in the retail or hospitality sector.
The customised seminar combines essential social skills with topics specific to dealing with customers and pertinent aspects of the Business Protocol workshop. Information from the Dining Protocol seminar may be included for the hospitality sector if appropriate.
Some suggested workshop topics are:
- customer service - what's that?
- staff member = the business
- first impression
- appearance
- dress (appropriate to the business)
- hygiene
- tattoos / body piercings
- accessories
- interpersonal skills
- telephone skills
- difficult customers
- getting / giving information
- your bad day
You have the ideas, the business plan and the energy. Now you need to hone your social skills and business manners to perfect your image.
 Etiquette for Success offers a one-day seminar combining Business Protocol, Social Skills 101, and Dining Protocol with an additional section on individual personal image.
Designed primarily for young entrepreneurs who want to polish their image, this seminar gives them the confidence required to meet the challenges ahead.
This intensive training session is done on a one-to-one basis or with two or more individuals who want to do the workshop together, for example business partners.
Some topics included are:
- discussion of personal image
- dressing for success
- how to present yourself
- the first impression
- business luncheon and dining etiquette
- when and how to make small talk
- productive networking
- effective communication
 The basis of social skills is good manners.
Well-mannered individuals are confident, put others at ease, are respected by peers and move into leadership roles with assurance.
Good social skills make a difference in every situation. They can make or break a job interview, make that first move away from home less challenging, and add that extra bit of sparkle and ambiance to a wedding, graduation dance or other special event.
Seminars are customised to suit the requirements of the participants. (For example, topics of discussion for a wedding party would not be the same as those for girls aged 11 -13, but both seminars would include how to introduce people properly.) Seminars are from 3-5 hours in length.
 Inviting people into your home is a compliment to your guests and a fashionable way in which to honour someone.
Etiquette for Success demonstrates how to plan and organize your party, including guest lists, menu planning, table-settings, and more.
This seminar is ideal for the corporate spouse, for those who wish to reciprocate an invitation, for couples, or for friends who want to learn together how to host the perfect event.
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